How Great Barrier Chief collects, uses and protects your personal information — in plain English.
Last updated: 28 July 2026
Great Barrier Chief (“we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit https://greatbarrierchief.com.au/, contact us, request a quote or use our pool and spa barrier inspection services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
We may collect:
Your name, telephone number and email address
Your property and inspection address
Booking and appointment details
Billing and payment information
Information about your swimming pool, spa and safety barrier
Inspection photographs, measurements, notes, reports and compliance information
Communications between you and Great Barrier Chief
Information provided by property owners, tenants, property managers, owners corporations, builders, tradespeople or councils
Website information such as your IP address, browser, device type, referring website and pages visited
Any other information you voluntarily provide
We may collect personal information:
Through our website, enquiry forms, email or telephone
When you request a quote or book an inspection
During an inspection at your property
From someone acting on your behalf
From property managers, owners corporations, councils, tradespeople or other relevant third parties
Through cookies, analytics tools and similar website technologies
If you provide personal information about another person, you should have their permission to do so.
You may contact us anonymously where practical. However, we generally require your identity and property details to quote, arrange or perform an inspection.
We may use personal information to:
Respond to enquiries and provide quotes
Schedule and manage inspections
Attend and access the correct property
Assess pool and spa barriers
Prepare inspection reports, certificates and compliance documents
Explain defects and required rectification work
Process payments
Communicate with property owners and authorised representatives
Deal with councils and regulatory authorities
Maintain inspection and business records
Provide customer service
Respond to complaints or disputes
Improve our website and services
Meet legal, insurance, accounting and regulatory obligations
Protect our business and website from fraud, misuse or security threats
Send service updates or marketing communications where permitted
We will not use your personal information for an unrelated purpose unless you consent or the use is authorised or required by law.
During an inspection, we may photograph or record parts of the property relevant to the pool or spa barrier.
This may include:
Fences and barriers
Gates, hinges and latches
Surrounding structures
Climbable objects
Gaps, damage and other compliance issues
Measurements and inspection findings
Repairs or rectification work
These records may be used to document the barrier’s condition, prepare reports, explain defects, issue compliance documents and respond to questions or disputes.
We will not intentionally photograph private areas unrelated to the inspection.
We will not use identifiable property photographs for advertising or social media without permission. We may use photographs that have been appropriately de-identified.
We may disclose personal information to:
Our authorised employees and contractors
Website, booking, email, cloud-storage and technology providers
Payment processors and financial institutions
Accountants, insurers, lawyers and professional advisers
Property owners and authorised representatives
Property managers and owners corporations
Municipal councils and regulatory authorities
Tradespeople where you have authorised us to share inspection information
Government agencies, courts or law-enforcement bodies where required by law
A purchaser or adviser involved in a proposed sale or restructure of our business
We do not sell or rent personal information.
Payments may be processed by an external payment provider.
The payment provider may collect and process your card or banking information under its own privacy policy. We may receive payment confirmation and limited transaction information but do not generally store complete card details.
Our website may use cookies and similar technologies to:
Make the website function correctly
Remember preferences
Understand how visitors use the website
Measure website performance
Improve our content and services
Support advertising or remarketing where enabled
These technologies may collect your IP address, browser, device type, approximate location and website activity.
You can control or delete cookies through your browser settings. Disabling cookies may affect how parts of the website function.
Third-party analytics, advertising and embedded-content providers may collect information under their own privacy policies.
We may send you information about our services where you have consented or where otherwise permitted by law.
You can unsubscribe at any time using the unsubscribe option included in the message or by contacting us.
We may still send essential communications relating to your quote, booking, inspection, payment, report or compliance certificate.
Some website, email, payment, cloud-storage or technology providers may store or process information outside Australia.
Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These steps may include passwords, access controls, secure systems, software updates, backups and restricting access to people who reasonably require the information.
No electronic storage or transmission system is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to:
Provide our services
Maintain inspection and compliance records
Meet legal, insurance, accounting and regulatory requirements
Resolve complaints or disputes
Protect our legitimate business interests
When information is no longer required, we take reasonable steps to delete, destroy or de-identify it unless it must be retained by law.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding.
The law may permit us to refuse access in some circumstances. If we refuse a request, we will generally explain why unless legally prevented from doing so.
If a data breach occurs, we will assess and respond to it in accordance with applicable Australian privacy laws.
Where legally required, we will notify affected individuals and the Office of the Australian Information Commissioner if a breach is likely to cause serious harm.
If you have a question or complaint about how we have handled your personal information, contact us using the details published on:
https://greatbarrierchief.com.au/
Please provide enough information for us to understand and investigate your concern. We will respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act 1988 applies, you may contact the Office of the Australian Information Commissioner:
Website: https://www.oaic.gov.au/
Telephone: 1300 363 992
Our website may contain links to websites operated by other organisations.
Great Barrier Chief is not responsible for the privacy, security or content of third-party websites. You should review their privacy policies before providing personal information.
We may update this Privacy Policy when our services, systems or legal obligations change.
The latest version will be published on https://greatbarrierchief.com.au/ with its current revision date.
For privacy enquiries, access or correction requests, or complaints, contact Great Barrier Chief using the contact details available at: