The terms that apply when you use this website and the Chief’s inspection services.
Last updated: 28 July 2026
These Terms and Conditions apply when you visit https://greatbarrierchief.com.au/, request a quote, make a booking or use the pool and spa barrier inspection services provided by Great Barrier Chief (“we”, “us” or “our”).
By booking or using our services, you agree to these Terms and Conditions.
Great Barrier Chief provides pool and spa barrier inspection services in Victoria.
Depending on the service booked, this may include:
Inspecting a pool or spa safety barrier
Assessing the barrier against the applicable Victorian requirements
Identifying non-compliant items
Providing an inspection report
Conducting a reinspection following rectification work
Issuing a certificate of pool and spa barrier compliance where the legal requirements have been met
Issuing or lodging other documents where required by law
The exact services included will be stated in your quote, booking confirmation or invoice.
The requirements applying to a pool or spa barrier can depend on matters including:
When the pool or spa was constructed
When the barrier was installed or altered
The applicable building regulations and Australian Standard
Information recorded by the relevant municipal council
Any building permits, exemptions or determinations applying to the property
You must provide any council correspondence, construction dates, permits, previous certificates or other information reasonably requested before the inspection.
We will assess the barrier against the requirements we reasonably determine apply based on the available information.
If relevant information is missing, incomplete or incorrect, the inspection outcome may be delayed or may need to be reconsidered.
Unless otherwise agreed, an inspection is a visual and non-destructive assessment of the accessible pool or spa barrier as it exists at the time of inspection.
An inspection does not generally include:
Destructive testing
Excavation or removal of structures
Building, engineering or structural certification
Electrical, plumbing or pest inspection
Surveying property boundaries
Inspection of concealed, inaccessible or obstructed areas
Confirmation of information that can only be obtained from the council or another authority
The inspection reflects the condition of the barrier on the inspection date. It does not guarantee that the barrier will remain compliant after that date.
Weather, ground movement, wear, damage, landscaping, furniture, alterations, gate adjustments and other changes can affect future compliance.
Booking an inspection does not guarantee that the barrier will pass.
We are professionally and legally required to assess the barrier against the applicable requirements. We cannot overlook, waive or approve a non-compliant item at a customer’s request.
A compliance certificate will only be issued when we are reasonably satisfied that the barrier complies with the applicable requirements.
Our fee covers the inspection service and professional assessment—not a guaranteed compliance result.
You are responsible for:
Providing complete and accurate booking and property information
Confirming the applicable pool or spa registration details with your council
Providing relevant council letters, permits and previous certificates
Ensuring we have safe and lawful access to the property
Obtaining permission for us to enter if you are not the owner
Ensuring gates, doors and all parts of the barrier are accessible
Removing pets or other hazards from the inspection area
Removing temporary obstructions that prevent a proper inspection
Arranging any necessary repairs or rectification work
Maintaining the barrier after the inspection
Lodging the compliance certificate with the relevant council by the required date unless we have expressly agreed to lodge it for you
Paying any council lodgement or registration fees
Pool and spa safety remains the property owner’s responsibility at all times.
You must ensure that access to the property and inspection area is available at the confirmed appointment time.
If we cannot complete the inspection because:
Nobody is available to provide access
Access instructions are incorrect
Gates are locked
Animals or hazards make the property unsafe
The barrier or surrounding area is inaccessible
Permission to enter has not been obtained
we may treat the appointment as an unsuccessful attendance.
A further attendance fee may apply. Any applicable fee will be disclosed before another appointment is confirmed.
We may stop or refuse an inspection if we reasonably consider the site unsafe.
Unless stated otherwise:
Quotes are based on the information supplied when the quote is requested
Prices are in Australian dollars
GST will be included where applicable
Payment is due at the time stated in the quote, booking confirmation or invoice
Additional services, reports, travel, council searches or reinspections may incur additional fees
If the property, barrier or requested work is materially different from the information provided, we will advise you before carrying out chargeable additional work.
You must pay all fees by the due date using an accepted payment method.
If payment is overdue, we may:
Withhold reports or certificates where legally permitted
Decline to schedule a reinspection
Suspend further services
Take reasonable steps to recover the outstanding amount
Nothing in this section permits us to withhold or delay a document that the law requires us to issue or submit.
You may cancel or reschedule an appointment by contacting us as early as possible.
A reasonable cancellation or attendance fee may apply where:
You cancel with insufficient notice
You are not present when access is required
We cannot enter the property
The inspection area is unsafe or inaccessible
We have already incurred travel or other costs for the booking
Any applicable cancellation fee will be disclosed during booking or before it is charged.
We may cancel or reschedule an inspection because of illness, unsafe weather, vehicle problems, emergencies, regulatory requirements or circumstances outside our reasonable control. If this occurs, we will arrange another suitable time.
Following the inspection, we may:
Issue a certificate of compliance
Provide a report identifying non-compliant items
Request further information
Require rectification and a reinspection
Issue a certificate of barrier non-compliance
Notify the relevant council or another authority where required by law
We must comply with our regulatory obligations even if you ask us not to issue or submit a required document.
If the barrier does not comply, we may provide information about the items requiring attention.
Unless expressly agreed otherwise:
We do not perform building or rectification work
We do not guarantee the workmanship of a builder, fencer, handyman or other tradesperson
You are responsible for selecting and engaging suitable tradespeople
Rectification advice is general guidance based on the inspection findings
Final compliance can only be confirmed through reinspection
Completing the items listed in a report does not automatically guarantee compliance if further defects become visible or circumstances change before reinspection.
A reinspection is a separate assessment of the barrier after rectification work.
A reinspection fee may apply unless it was expressly included in the original service.
Before booking a reinspection, you should ensure that:
Every item identified in the report has been addressed
Repairs have been completed
Gates and latches operate correctly
The inspection area is accessible
No new compliance issue has been introduced
Further fees may apply if additional reinspections are required.
Where the barrier complies, we may issue the prescribed compliance certificate.
Unless we have expressly agreed otherwise, you are responsible for:
Checking the certificate details
Lodging the certificate with the relevant council
Paying the council lodgement fee
Meeting the council’s due date
Retaining a copy of the certificate
We are not responsible for a late lodgement, council penalty or expired certificate where the certificate was provided to you in sufficient time and lodgement remained your responsibility.
We may take photographs, measurements and notes during the inspection to:
Document the condition of the barrier
Support our assessment
Prepare reports and certificates
Explain non-compliant items
Meet professional, insurance or regulatory requirements
Respond to complaints or disputes
Inspection records may be provided to a council, regulator, insurer or other authority where authorised or required by law.
Our handling of personal information is explained in our Privacy Policy.
Reports and certificates are prepared for the property, barrier and purpose identified in the document.
You must not:
Alter a report or certificate
Remove qualifications or limitations
Represent that a failed barrier has passed
Use a report for another property or barrier
Misrepresent the inspection date or outcome
Reports must be read as a complete document. Individual comments or photographs should not be taken out of context.
Information on our website is general information only.
Pool and spa barrier requirements can vary depending on the property, construction date, applicable standard and council records. Website information is not a substitute for an inspection or advice about a particular property.
While we aim to keep website information accurate and current, laws, regulations and guidance may change.
Our website may contain links to councils, regulators, tradespeople or other third parties.
We do not control and are not responsible for third-party websites, advice, availability, pricing or workmanship.
A link or referral does not constitute a guarantee or endorsement unless expressly stated.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill.
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.
Where a service fails to meet an applicable consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law.
To the extent permitted by law, we are not responsible for loss or damage caused by:
Incorrect, incomplete or withheld information
Areas that were concealed, inaccessible or obstructed
Changes made after the inspection
Failure to maintain the barrier
Failure to complete rectification work
Work performed by third parties
Failure to lodge a certificate by the required date where lodgement was your responsibility
Use of a report or certificate for a purpose or property for which it was not prepared
Events outside our reasonable control
Nothing in this section limits liability where doing so would be unlawful.
The content of our website, including its text, branding, graphics, photographs and design, belongs to Great Barrier Chief or is used with permission.
You may view and print website content for personal, non-commercial use.
You must not reproduce, republish, modify, distribute or commercially exploit our content without prior written permission.
Our collection and handling of personal information are governed by our Privacy Policy, available on our website.
If you have a concern about our services, please contact us promptly and provide:
Your name and contact details
The property address
The inspection date
A clear description of the concern
Any relevant photographs or documents
We will attempt to resolve the matter reasonably and in good faith.
Nothing in these Terms prevents you from exercising rights available under the Australian Consumer Law or contacting Consumer Affairs Victoria.
We may update these Terms and Conditions when our services, practices or legal obligations change.
The current version will be published on our website with its latest revision date.
The Terms applying to a booking will generally be those in effect when the booking is made, unless a change is required by law.
These Terms and Conditions are governed by the laws of Victoria, Australia.
The parties submit to the courts and tribunals with jurisdiction in Victoria, subject to any rights that cannot lawfully be restricted.
For questions about these Terms and Conditions, contact Great Barrier Chief using the details published at: